Compare voice AI
Voice AI for healthcare needs HITRUST i1, a BAA, and sub-200ms latency under load.
The voice platform for regulated industries. Built for calls that have to be right.
SOC 2 Type II · HITRUST i1 · PCI DSS L1 · BAA available
<200ms
Latency under load
HITRUST i1
Certified, not aligned
10B+
Live agent minutes
14 days
Kickoff to live call
In production with
The direct answer
What healthcare buyers need from voice AI
Why this matters now
Voice AI is now the top-adopted AI use case across US health systems, and adopters report higher EHR satisfaction than non-adopters (KLAS, Healthcare AI 2025). The vendors winning that volume aren't the ones with the cleanest demo — they're the ones who pass a HITRUST i1 review, hold a BAA, and hold sub-200ms latency under real call volume. Most “voice AI” platforms still fail at least one of those gates.
Multi-vendor voice stack vs. Guava
Every seam is a place to lose a call — and when one drops, each vendor points at the next.
One platform, one attestation, one SLA.
Where Guava ships
The voice platform for regulated industries. Built for calls that have to be right.
What makes Guava different for healthcare
Most voice AI tries to be your brain. Guava gives voice to yours. Other vendors compress your business logic into a 4,000-line prompt — then hope the model doesn't hallucinate when the call goes off-script. Guava plugs into your EHR, your CRM, and your workflow engine through code, not prompts. Your systems stay the source of truth. We handle every second of the call.
Four facts that matter to a health system buyer:
HITRUST i1 certified.
Not HITRUST CSF, not “HIPAA-aligned.” Specifically the i1 framework that hospital procurement teams ask for by name. A BAA is available the day you sign.
10B+ regulated voice minutes
of training data from 13 years of production speech science — the only voice platform with that depth in the regulated-industries cohort.
Sub-200ms latency
under sustained load. KLAS's 2025 Patient Perspectives on AI for Healthcare report (n=1,006 patients) finds voice-channel quality is the leading driver of patient satisfaction with AI in care delivery. Most platforms degrade past 100 concurrent calls. We don't.
14 days from kickoff to live call.
Production-grade, not a sandbox. The 6–9 month integration timelines that defined the 2024 voice AI cycle are not how the leading deployments ship in 2026.
Where Guava fits
Inbound patient access
appointment scheduling, eligibility, prescription refills, FAQ deflection
↑Pickup↓AbandonOutbound clinical workflows
appointment reminders, lab result follow-ups, pre-procedure instructions
↓No-show↑Show rateCare coordination
handoffs between primary care, specialty, and care management
↓Handoff time↑ContinuityRevenue cycle
patient pay, financial counseling, prior auth status checks
↑Collection↓AR daysPopulation health
chronic care check-ins, gap-in-care outreach, post-discharge follow-up
↑HEDIS↑Stars
Every Guava deployment ships with the same compliance footprint: SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and BAA. Where compliance and call resolution aren't optional.
Frequently asked questions
Is Guava HIPAA compliant?
HIPAA is a regulation, not a certification. Guava operates under HIPAA as your business associate — we sign a BAA on day one and our HITRUST i1 certification covers the safeguards a HIPAA-covered entity needs from a voice infrastructure vendor.
What's the difference between HITRUST i1 and HITRUST CSF?
HITRUST i1 is the implemented, 1-year certification that procurement teams at large health systems specifically request. It's a stricter, more current framework than the legacy CSF baseline. Guava is i1 certified.
Can Guava integrate with Epic, Cerner, or Meditech?
Yes. Guava integrates with EHR systems through code, not prompts. Your EHR stays the source of clinical truth; Guava handles the call. Reference deployments available for Epic and Oracle Health.
How long is a typical healthcare deployment?
14 days from kickoff to live call for a production-grade deployment. This is not a sandbox or proof-of-concept — it's voice traffic answering real patients.
Does Guava replace our clinical staff?
No. Guava handles the talk; your clinicians handle the thought. We deflect, route, and resolve the calls that don't need a clinician. Anything clinical escalates to a human with full call context.
Sources cited
Get a working agent in 10 minutes
The fastest way to see Guava is to build one. Bring an EHR endpoint, a workflow, and one buyer persona — leave with a working voice agent in 10 minutes. We'll have you in production in 14 days.