Automotive
Every vehicle. Every milestone. Covered automatically.
Automate service scheduling, recall notifications, lease-end outreach, and financing workflows across your dealership network.
Why teams pick Guava for Automotive
DMS-connected scheduling
Wire your DMS or dealer calendar into Guava's slot generator and agents book service appointments with live bay availability.
VIN-scoped recall outreach
Pass VIN and recall metadata at call init; Guava confirms eligibility, books remediation, and logs owner acknowledgment — NHTSA-ready.
Lease-end pipeline automation
Trigger outbound calls 90, 60, and 30 days before maturity; capture trade-in intent and financing interest as structured fields for the F&I team.
Workloads we run in Automotive
Five voice workloads across sales and service.
Service scheduling
Appointments, reminders
↓ No-show↑ Bay utilizationParts & RO status
Availability, repair order
↑ Containment↓ AHTSales & lead follow-up
Test drives, quotes
↑ Contact rate↑ ConversionRecall & campaign outreach
Mass notifications
↑ Reach rate↑ CompletionRoadside & support
Dispatch, triage
↓ Wait time↑ CSAT
Ready-to-run examples
- 01
Service Reminder & Appointment Booking
Remind vehicle owners when service is due based on mileage or time, and book appointments directly into your service lane management system.
- 02
Recall Notification & Scheduling
Notify vehicle owners of safety recalls, explain the issue and remedy, and book a no-cost repair appointment at the nearest dealer.
- 03
Post-Service Follow-Up
Contact customers 48 hours after a service visit to confirm satisfaction, address any issues, and capture CSI scores before the OEM survey arrives.
- 04
Lease-End Outreach
Contact customers 4-6 months before lease end to discuss return, buyout, or renewal options and get them back in the showroom.
- 05
Financing Pre-Qualification
Screen prospective buyers for financing eligibility before they visit the showroom, improving deal quality and reducing time on the lot.