Prescription Refill Coordination
Proactively reach patients whose prescriptions are due for refill, verify adherence, and route requests to the pharmacy — all without a human call.
Why this matters
HIPAA-compliant voice automation for patient engagement, scheduling, and clinical workflows. This example shows you how to automate prescription refill coordination calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class PrescriptionRefillBot(guava.CallController):
def __init__(self, patient_name: str, medication: str, pharmacy: str):
super().__init__()
self.medication = medication
self.set_persona(
organization_name="Riverside Family Practice",
agent_name="Alex",
)
self.set_task(
objective=f"Help {patient_name} refill their {medication} prescription",
checklist=[
f"Greet {patient_name} and confirm identity with date of birth.",
guava.Field(
key="date_of_birth",
field_type="date",
description="Patient's date of birth for verification",
),
guava.Field(
key="wants_refill",
field_type="bool",
description=f"Does the patient want to refill {medication}?",
),
guava.Field(
key="having_side_effects",
field_type="bool",
description="Is the patient experiencing any side effects?",
),
guava.Field(
key="preferred_pharmacy",
field_type="text",
description="Preferred pickup pharmacy",
default=pharmacy,
),
"Confirm the refill request and estimated ready time.",
],
on_complete=self.submit_refill,
)
def submit_refill(self, fields):
if fields.get("wants_refill") and not fields.get("having_side_effects"):
print(f"Submitting refill for {self.medication} to {fields['preferred_pharmacy']}")
elif fields.get("having_side_effects"):
print("Flagging for pharmacist review — side effects reported")
guava.dial(
controller=PrescriptionRefillBot,
controller_args={"patient_name": "Linda Torres", "medication": "Metformin 500mg",
"pharmacy": "CVS on Main Street"},
to=os.environ["PATIENT_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class PrescriptionRefillBot(guava.CallController):
def __init__(self, patient_name: str, medication: str, pharmacy: str):
super().__init__()
self.medication = medication
self.set_persona(
organization_name="Riverside Family Practice",
agent_name="Alex",
)
self.set_task(
objective=f"Help {patient_name} refill their {medication} prescription",
checklist=[
f"Greet {patient_name} and confirm identity with date of birth.",
guava.Field(
key="date_of_birth",
field_type="date",
description="Patient's date of birth for verification",
),
guava.Field(
key="wants_refill",
field_type="bool",
description=f"Does the patient want to refill {medication}?",
),
guava.Field(
key="having_side_effects",
field_type="bool",
description="Is the patient experiencing any side effects?",
),
guava.Field(
key="preferred_pharmacy",
field_type="text",
description="Preferred pickup pharmacy",
default=pharmacy,
),
"Confirm the refill request and estimated ready time.",
],
on_complete=self.submit_refill,
)
def submit_refill(self, fields):
if fields.get("wants_refill") and not fields.get("having_side_effects"):
print(f"Submitting refill for {self.medication} to {fields['preferred_pharmacy']}")
elif fields.get("having_side_effects"):
print("Flagging for pharmacist review — side effects reported")
guava.dial(
controller=PrescriptionRefillBot,
controller_args={"patient_name": "Linda Torres", "medication": "Metformin 500mg",
"pharmacy": "CVS on Main Street"},
to=os.environ["PATIENT_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py