Hospitality & Travel
Concierge-quality outreach at front-desk scale.
Deliver white-glove guest experiences at scale with automated reservation management, upsells, and disruption handling.
Why teams pick Guava for Hospitality & Travel
Preference capture pre-arrival
Collect room preferences, dietary restrictions, and check-in ETAs as structured fields that flow straight into your PMS.
Disruption handling at 2am
Flight delays and rebookings don't wait for business hours. Guava agents handle the call, capture new arrival details, and log everything automatically.
Upsell without the awkward pitch
Guava's conversational flow presents upgrades and add-ons naturally at the right moment — and records acceptance as a typed boolean for billing systems.
Workloads we run in Hospitality & Travel
Five voice workloads for 24/7 global guests.
Reservations & booking
Modify, cancel
↑ Conversion↓ AbandonDisruptions & rebooking
Itinerary changes
↓ Handle time↑ CSATFront-desk & concierge
Requests, FAQs
↑ Containment↓ Wait timeLoyalty & upsell
Upgrades, packages
↑ Upsell↑ Repeat rateMultilingual support
Global guests
↑ Coverage↑ CSAT
Ready-to-run examples
- 01
Reservation Confirmation & Upsell
Confirm upcoming reservations with guests, capture special requests, and offer relevant upgrades to increase revenue per booking.
- 02
Pre-Arrival Preference Collection
Gather guest preferences 48 hours before arrival to personalize their stay — from pillow types to dining reservations.
- 03
Post-Stay Satisfaction Survey
Reach guests within 24 hours of checkout to capture feedback, resolve any lingering issues, and generate reviews before they write one publicly.
- 04
Cancellation Winback
Reach customers who cancelled a reservation, understand the reason, and offer a compelling counter-offer to bring them back.
- 05
Flight/Itinerary Disruption Handling
Proactively reach affected travelers when their flight or itinerary is disrupted, present rebooking options, and confirm new arrangements before they reach the airport.