Post-Stay Satisfaction Survey
Reach guests within 24 hours of checkout to capture feedback, resolve any lingering issues, and generate reviews before they write one publicly.
Why this matters
Deliver white-glove guest experiences at scale with automated reservation management, upsells, and disruption handling. This example shows you how to automate post-stay satisfaction survey calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class PostStaySurveyBot(guava.CallController):
def __init__(self, guest_name: str, hotel: str, checkout_date: str):
super().__init__()
self.set_persona(
organization_name=hotel,
agent_name="Marcus",
)
self.set_task(
objective=f"Survey {guest_name} about their stay ending {checkout_date}",
checklist=[
f"Thank {guest_name} for staying and ask for 2 minutes to share their experience.",
guava.Field(
key="overall_satisfaction",
field_type="rating",
description="Overall stay satisfaction (1-10)",
),
guava.Field(
key="room_cleanliness",
field_type="rating",
description="Room cleanliness rating (1-10)",
),
guava.Field(
key="staff_friendliness",
field_type="rating",
description="Staff friendliness rating (1-10)",
),
guava.Field(
key="had_issue",
field_type="bool",
description="Did the guest experience any unresolved issues during their stay?",
),
guava.Field(
key="issue_detail",
field_type="text",
description="What was the issue?",
required=False,
),
guava.Field(
key="would_return",
field_type="bool",
description="Would they stay with us again?",
),
"Offer a loyalty points bonus and invite them to leave a review.",
],
on_complete=lambda fields: print(f"Post-stay survey: {guest_name} overall={fields.get('overall_satisfaction')}"),
)
guava.dial(
controller=PostStaySurveyBot,
controller_args={"guest_name": "Carlos Mendez", "hotel": "The Mayfair Grand",
"checkout_date": "this morning"},
to=os.environ["GUEST_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class PostStaySurveyBot(guava.CallController):
def __init__(self, guest_name: str, hotel: str, checkout_date: str):
super().__init__()
self.set_persona(
organization_name=hotel,
agent_name="Marcus",
)
self.set_task(
objective=f"Survey {guest_name} about their stay ending {checkout_date}",
checklist=[
f"Thank {guest_name} for staying and ask for 2 minutes to share their experience.",
guava.Field(
key="overall_satisfaction",
field_type="rating",
description="Overall stay satisfaction (1-10)",
),
guava.Field(
key="room_cleanliness",
field_type="rating",
description="Room cleanliness rating (1-10)",
),
guava.Field(
key="staff_friendliness",
field_type="rating",
description="Staff friendliness rating (1-10)",
),
guava.Field(
key="had_issue",
field_type="bool",
description="Did the guest experience any unresolved issues during their stay?",
),
guava.Field(
key="issue_detail",
field_type="text",
description="What was the issue?",
required=False,
),
guava.Field(
key="would_return",
field_type="bool",
description="Would they stay with us again?",
),
"Offer a loyalty points bonus and invite them to leave a review.",
],
on_complete=lambda fields: print(f"Post-stay survey: {guest_name} overall={fields.get('overall_satisfaction')}"),
)
guava.dial(
controller=PostStaySurveyBot,
controller_args={"guest_name": "Carlos Mendez", "hotel": "The Mayfair Grand",
"checkout_date": "this morning"},
to=os.environ["GUEST_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py