First Notice of Loss (FNOL)
Collect all required claim information immediately after an incident, creating a structured FNOL record without requiring a live adjuster on the first call.
Why this matters
Automate claims intake, policy renewals, and customer outreach with voice agents built for regulated insurance workflows. This example shows you how to automate first notice of loss (fnol) calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class FNOLBot(guava.CallController):
def __init__(self, policyholder: str, policy_number: str, line_of_business: str):
super().__init__()
self.set_persona(
organization_name="Keystone Insurance",
agent_name="Alex",
)
self.set_task(
objective=f"Collect first notice of loss information from {policyholder} for policy {policy_number}",
checklist=[
f"Greet {policyholder} with empathy and explain you'll take the claim details now.",
guava.Field(
key="loss_date",
field_type="date",
description="Date the loss or incident occurred",
),
guava.Field(
key="loss_description",
field_type="text",
description="Brief description of what happened",
),
guava.Field(
key="loss_location",
field_type="text",
description="Location where the loss occurred",
),
guava.Field(
key="injuries_involved",
field_type="bool",
description="Were any injuries involved?",
),
guava.Field(
key="other_parties",
field_type="bool",
description="Were any other parties (people or vehicles) involved?",
),
guava.Field(
key="police_report_filed",
field_type="bool",
description="Was a police report filed?",
),
guava.Field(
key="best_callback_number",
field_type="phone",
description="Best number for adjuster to reach them",
),
"Provide the claim number, next steps, and adjuster contact timeline.",
],
on_complete=lambda fields: print(f"FNOL submitted for {policyholder}: claim created"),
)
guava.dial(
controller=FNOLBot,
controller_args={"policyholder": "Diane Carter", "policy_number": "KI-8847291",
"line_of_business": "auto"},
to=os.environ["POLICYHOLDER_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class FNOLBot(guava.CallController):
def __init__(self, policyholder: str, policy_number: str, line_of_business: str):
super().__init__()
self.set_persona(
organization_name="Keystone Insurance",
agent_name="Alex",
)
self.set_task(
objective=f"Collect first notice of loss information from {policyholder} for policy {policy_number}",
checklist=[
f"Greet {policyholder} with empathy and explain you'll take the claim details now.",
guava.Field(
key="loss_date",
field_type="date",
description="Date the loss or incident occurred",
),
guava.Field(
key="loss_description",
field_type="text",
description="Brief description of what happened",
),
guava.Field(
key="loss_location",
field_type="text",
description="Location where the loss occurred",
),
guava.Field(
key="injuries_involved",
field_type="bool",
description="Were any injuries involved?",
),
guava.Field(
key="other_parties",
field_type="bool",
description="Were any other parties (people or vehicles) involved?",
),
guava.Field(
key="police_report_filed",
field_type="bool",
description="Was a police report filed?",
),
guava.Field(
key="best_callback_number",
field_type="phone",
description="Best number for adjuster to reach them",
),
"Provide the claim number, next steps, and adjuster contact timeline.",
],
on_complete=lambda fields: print(f"FNOL submitted for {policyholder}: claim created"),
)
guava.dial(
controller=FNOLBot,
controller_args={"policyholder": "Diane Carter", "policy_number": "KI-8847291",
"line_of_business": "auto"},
to=os.environ["POLICYHOLDER_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py