Logistics & Supply Chain
Freight status in real time, not batch reports.
Keep freight moving with automated delivery confirmation, carrier check-ins, claims intake, and compliance data collection.
Why teams pick Guava for Logistics & Supply Chain
Carrier check-in at scale
Trigger outbound calls to drivers at pickup or gate; Guava captures timestamps and status as structured data without dispatcher involvement.
Exception handling on first call
Damaged goods, missing POD, customs holds — Guava collects the right fields for each exception type so claims processing can start immediately.
TMS write-back ready
Field values returned from Guava calls are typed Python objects — easy to map directly into your TMS API without parsing free-form text.
Workloads we run in Logistics & Supply Chain
Five voice workloads that keep freight and deliveries moving.
Shipment tracking & ETA
Status, exceptions
↑ Containment↓ AHTDelivery scheduling
Windows, reschedules
↓ Failed deliveries↑ First-attemptCarrier & driver check-in
Dock / appointment
↓ Dwell time↑ On-timeClaims & damage intake
Exceptions, returns
↓ Resolution time↑ FCRDisruption alerts
Delay notifications
↑ Reach rate↑ CSAT
Ready-to-run examples
- 01
Delivery Confirmation & Signature
Confirm high-value deliveries with recipients, collect verbal acknowledgment, and create a timestamped audit record — without requiring a physical signature.
- 02
Carrier Check-In & ETA Updates
Proactively check in with carriers mid-route to capture current location, ETA updates, and flag potential delays before they impact delivery windows.
- 03
Damaged Goods Claims Intake
Collect structured damage reports from consignees immediately upon discovery, creating a timestamped record that satisfies carrier liability requirements.
- 04
Customs & Compliance Collection
Collect required import/export documentation and compliance declarations from shippers via voice, accelerating customs clearance.
- 05
Proof of Delivery Disputes
Investigate and resolve proof-of-delivery disputes by collecting statements from both the consignee and driver, creating a documented record for resolution.