Damaged Goods Claims Intake
Collect structured damage reports from consignees immediately upon discovery, creating a timestamped record that satisfies carrier liability requirements.
Why this matters
Keep freight moving with automated delivery confirmation, carrier check-ins, claims intake, and compliance data collection. This example shows you how to automate damaged goods claims intake calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class DamagedGoodsBot(guava.CallController):
def __init__(self, claimant_name: str, bill_of_lading: str):
super().__init__()
self.set_persona(
organization_name="Apex Logistics Claims",
agent_name="Casey",
)
self.set_task(
objective=f"Intake damaged goods claim for {claimant_name}, BOL {bill_of_lading}",
checklist=[
f"Express concern to {claimant_name} and explain you'll document everything for their claim.",
guava.Field(
key="damage_discovered_when",
field_type="choice",
description="When was the damage discovered?",
choices=["at delivery — noted on BOL", "after driver left", "during unloading", "at inspection days later"],
),
guava.Field(
key="items_damaged",
field_type="text",
description="Description of damaged items and quantity",
),
guava.Field(
key="damage_type",
field_type="choice",
description="Type of damage",
choices=["crushed/impact", "water/moisture", "theft/missing", "contamination", "temperature", "other"],
),
guava.Field(
key="estimated_value",
field_type="currency",
description="Estimated value of damaged goods",
),
guava.Field(
key="photos_available",
field_type="bool",
description="Are photos available to attach to the claim?",
),
guava.Field(
key="email_for_claim",
field_type="email",
description="Email to send claim number and next steps",
),
"Provide claim number and estimated processing timeline of 5-7 business days.",
],
on_complete=lambda fields: print(f"Damage claim created for BOL {bill_of_lading}: {fields}"),
)
guava.listen(
controller=DamagedGoodsBot,
controller_args={"claimant_name": "caller", "bill_of_lading": "TBD from caller"},
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class DamagedGoodsBot(guava.CallController):
def __init__(self, claimant_name: str, bill_of_lading: str):
super().__init__()
self.set_persona(
organization_name="Apex Logistics Claims",
agent_name="Casey",
)
self.set_task(
objective=f"Intake damaged goods claim for {claimant_name}, BOL {bill_of_lading}",
checklist=[
f"Express concern to {claimant_name} and explain you'll document everything for their claim.",
guava.Field(
key="damage_discovered_when",
field_type="choice",
description="When was the damage discovered?",
choices=["at delivery — noted on BOL", "after driver left", "during unloading", "at inspection days later"],
),
guava.Field(
key="items_damaged",
field_type="text",
description="Description of damaged items and quantity",
),
guava.Field(
key="damage_type",
field_type="choice",
description="Type of damage",
choices=["crushed/impact", "water/moisture", "theft/missing", "contamination", "temperature", "other"],
),
guava.Field(
key="estimated_value",
field_type="currency",
description="Estimated value of damaged goods",
),
guava.Field(
key="photos_available",
field_type="bool",
description="Are photos available to attach to the claim?",
),
guava.Field(
key="email_for_claim",
field_type="email",
description="Email to send claim number and next steps",
),
"Provide claim number and estimated processing timeline of 5-7 business days.",
],
on_complete=lambda fields: print(f"Damage claim created for BOL {bill_of_lading}: {fields}"),
)
guava.listen(
controller=DamagedGoodsBot,
controller_args={"claimant_name": "caller", "bill_of_lading": "TBD from caller"},
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py