Tenant Maintenance Requests
Handle inbound maintenance calls from tenants, capture all required details, triage urgency, and dispatch to the right vendor automatically.
Why this matters
Qualify leads, schedule showings, handle tenant requests, and manage the full lifecycle of residential and commercial real estate transactions. This example shows you how to automate tenant maintenance requests calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
URGENT_KEYWORDS = ["flood", "gas leak", "no heat", "electrical", "fire", "sewage"]Agent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class MaintenanceRequestBot(guava.CallController):
def __init__(self, property_name: str):
super().__init__()
self.set_persona(
organization_name=f"{property_name} Property Management",
agent_name="Jordan",
)
self.set_task(
objective="Take a maintenance request from the tenant and assess urgency",
checklist=[
"Greet the tenant and confirm their unit number.",
guava.Field(
key="unit_number",
field_type="text",
description="Tenant's unit number",
),
guava.Field(
key="issue_description",
field_type="text",
description="Description of the maintenance issue",
),
guava.Field(
key="issue_category",
field_type="choice",
description="Category of the issue",
choices=["plumbing", "electrical", "HVAC", "appliance", "structural", "pest", "other"],
),
guava.Field(
key="urgency",
field_type="choice",
description="How urgent is the issue?",
choices=["emergency — unsafe conditions", "urgent — within 24 hours",
"routine — within a week", "low priority"],
),
guava.Field(
key="entry_permission",
field_type="bool",
description="Does the tenant grant permission for entry to make repairs?",
),
guava.Field(
key="preferred_window",
field_type="text",
description="Preferred window for maintenance visit (e.g. mornings, weekends)",
),
"Confirm ticket number and estimated response time.",
],
on_complete=self.dispatch,
)
def dispatch(self, fields):
if fields.get("urgency", "").startswith("emergency"):
print(f"EMERGENCY dispatch: unit {fields.get('unit_number')}")
else:
print(f"Ticket created for unit {fields.get('unit_number')}: {fields.get('issue_category')}")
guava.listen(
controller=MaintenanceRequestBot,
controller_args={"property_name": "Riverside Apartments"},
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
URGENT_KEYWORDS = ["flood", "gas leak", "no heat", "electrical", "fire", "sewage"]
class MaintenanceRequestBot(guava.CallController):
def __init__(self, property_name: str):
super().__init__()
self.set_persona(
organization_name=f"{property_name} Property Management",
agent_name="Jordan",
)
self.set_task(
objective="Take a maintenance request from the tenant and assess urgency",
checklist=[
"Greet the tenant and confirm their unit number.",
guava.Field(
key="unit_number",
field_type="text",
description="Tenant's unit number",
),
guava.Field(
key="issue_description",
field_type="text",
description="Description of the maintenance issue",
),
guava.Field(
key="issue_category",
field_type="choice",
description="Category of the issue",
choices=["plumbing", "electrical", "HVAC", "appliance", "structural", "pest", "other"],
),
guava.Field(
key="urgency",
field_type="choice",
description="How urgent is the issue?",
choices=["emergency — unsafe conditions", "urgent — within 24 hours",
"routine — within a week", "low priority"],
),
guava.Field(
key="entry_permission",
field_type="bool",
description="Does the tenant grant permission for entry to make repairs?",
),
guava.Field(
key="preferred_window",
field_type="text",
description="Preferred window for maintenance visit (e.g. mornings, weekends)",
),
"Confirm ticket number and estimated response time.",
],
on_complete=self.dispatch,
)
def dispatch(self, fields):
if fields.get("urgency", "").startswith("emergency"):
print(f"EMERGENCY dispatch: unit {fields.get('unit_number')}")
else:
print(f"Ticket created for unit {fields.get('unit_number')}: {fields.get('issue_category')}")
guava.listen(
controller=MaintenanceRequestBot,
controller_args={"property_name": "Riverside Apartments"},
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py