Retail & E-Commerce
Turn post-purchase silence into a revenue channel.
Drive revenue and retention with voice automation for order updates, cart recovery, loyalty enrollment, and post-purchase engagement.
Why teams pick Guava for Retail & E-Commerce
Order data at call time
Pass order ID, SKU, and status into the agent constructor so every call opens with full context — no customer has to repeat themselves.
Abandonment recovery built-in
Trigger outbound calls from your cart abandonment webhook; Guava handles the conversation, captures intent, and writes results back to your store.
Survey data as typed fields
NPS scores and open-ended feedback land as structured JSON, not raw audio — ready to pipe directly into your analytics stack.
Workloads we run in Retail & E-Commerce
Five voice workloads from cart to loyalty.
Order status (WISMO)
"Where is my order"
↑ Containment↓ AHTReturns & exchanges
RMA, refunds
↓ Handle time↑ CSATSales & product Q&A
Conversion assist
↑ Conversion↑ AOVLoyalty & post-purchase
Outreach, win-back
↑ Repeat rate↓ ChurnPeak / seasonal surge
Holiday overflow
↑ Pickup↓ Abandon
Ready-to-run examples
- 01
Order Status & Delivery Updates
Proactively notify customers about order status changes, delivery windows, and exceptions — reducing WISMO calls to your support team.
- 02
Post-Purchase Feedback Surveys
Call customers 7-14 days after delivery to capture product satisfaction, identify issues before they become returns, and generate review content.
- 03
Abandoned Cart Recovery
Reach customers who abandoned high-value carts, understand why, and offer personalized incentives to complete the purchase.
- 04
Loyalty Program Enrollment
Call existing customers to enroll them in your loyalty program, explain benefits, and activate their account in a single 2-minute conversation.
- 05
Product Recall Notification
Rapidly notify all affected customers about a product recall, confirm receipt, and guide them through the return or replacement process.