Telecommunications

Save accounts and sell upgrades before churn happens.

Reduce churn, drive upgrades, and streamline support with voice automation tailored for wireless and broadband providers.

Churn signal to call in minutes

Hook Guava into your churn prediction pipeline via webhook; at-risk accounts get an outbound call the same day a signal fires.

Plan comparison in-call

Expose your plan catalog as a choice generator and Guava presents the right upgrade options based on current usage — no scripting required.

Support triage without hold time

Guava agents collect device model, error code, and troubleshooting steps taken before a human ever touches the ticket — cutting handle time significantly.

Ready-to-run examples

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