Utilities & Energy

Proactive outreach before customers call you.

Keep customers informed and engaged with automated outage updates, smart meter enrollment, conservation alerts, and satisfaction surveys.

Get a working agent in 10 minutes

Why teams pick Guava for Utilities & Energy

Outage data baked in

Pass affected area, estimated restoration time, and ticket ID into the agent so customers get specific answers, not generic hold messages.

Smart meter opt-in at scale

Guava agents walk customers through enrollment, capture consent as a typed boolean, and trigger your provisioning queue automatically.

High-usage alerts that convert

Conservation tip calls include account-specific usage data and offer rate plan changes — all captured as structured outcomes for billing systems.

Workloads we run in Utilities & Energy

Five voice workloads that hold up under storm-event load.

  • Outage reporting & status

    Storm-surge intake

    ↑ Pickup↓ Abandon

  • Billing & payments

    Balances, plans, IVR pay

    ↑ On-time pay↓ Cost/contact

  • Start / stop / transfer

    Move-in, move-out

    ↓ AHT↑ Self-service

  • Field dispatch

    Appointment & ETA coordination

    ↓ Truck rolls↑ First-visit fix

  • Demand-response alerts

    Conservation outreach

    ↑ Reach rate↑ Enrollment

Ready-to-run examples

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