Utilities & Energy

Proactive outreach before customers call you.

Keep customers informed and engaged with automated outage updates, smart meter enrollment, conservation alerts, and satisfaction surveys.

Outage data baked in

Pass affected area, estimated restoration time, and ticket ID into the agent so customers get specific answers, not generic hold messages.

Smart meter opt-in at scale

Guava agents walk customers through enrollment, capture consent as a typed boolean, and trigger your provisioning queue automatically.

High-usage alerts that convert

Conservation tip calls include account-specific usage data and offer rate plan changes — all captured as structured outcomes for billing systems.

Ready-to-run examples

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