Outage Status & Restoration Updates
Proactively notify affected customers about outages, provide real-time restoration ETAs, and reduce inbound call volume to your operations center.
Why this matters
Keep customers informed and engaged with automated outage updates, smart meter enrollment, conservation alerts, and satisfaction surveys. This example shows you how to automate outage status & restoration updates calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class OutageUpdateBot(guava.CallController):
def __init__(self, account_name: str, outage_id: str, outage_cause: str, eta: str):
super().__init__()
self.set_persona(
organization_name="Metro Power & Light",
agent_name="Outage Notification System",
)
self.set_task(
objective=f"Update {account_name} on outage {outage_id} and restoration status",
checklist=[
f"Notify {account_name} that their service is affected by outage {outage_id}.",
guava.Say(f"Cause: {outage_cause}. Estimated restoration: {eta}."),
guava.Field(
key="confirmed_receipt",
field_type="bool",
description="Confirm they received the outage notification",
),
guava.Field(
key="has_medical_equipment",
field_type="bool",
description="Do they have life-sustaining medical equipment requiring power?",
),
guava.Field(
key="wants_text_updates",
field_type="bool",
description="Would they like text message updates as the situation progresses?",
),
guava.Field(
key="safety_concern",
field_type="bool",
description="Are there any downed lines or sparking equipment to report?",
),
"Advise to call 911 for downed wires and provide outage hotline number.",
],
on_complete=lambda fields: print(f"Outage notice delivered: {account_name} — medical_equipment: {fields.get('has_medical_equipment')}"),
)
for phone in os.environ.get("AFFECTED_ACCOUNTS", "").split(","):
guava.dial(
controller=OutageUpdateBot,
controller_args={"account_name": "customer",
"outage_id": "OUT-2024-11847",
"outage_cause": "equipment failure on Maple substation",
"eta": "approximately 3 hours"},
to=phone.strip(),
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class OutageUpdateBot(guava.CallController):
def __init__(self, account_name: str, outage_id: str, outage_cause: str, eta: str):
super().__init__()
self.set_persona(
organization_name="Metro Power & Light",
agent_name="Outage Notification System",
)
self.set_task(
objective=f"Update {account_name} on outage {outage_id} and restoration status",
checklist=[
f"Notify {account_name} that their service is affected by outage {outage_id}.",
guava.Say(f"Cause: {outage_cause}. Estimated restoration: {eta}."),
guava.Field(
key="confirmed_receipt",
field_type="bool",
description="Confirm they received the outage notification",
),
guava.Field(
key="has_medical_equipment",
field_type="bool",
description="Do they have life-sustaining medical equipment requiring power?",
),
guava.Field(
key="wants_text_updates",
field_type="bool",
description="Would they like text message updates as the situation progresses?",
),
guava.Field(
key="safety_concern",
field_type="bool",
description="Are there any downed lines or sparking equipment to report?",
),
"Advise to call 911 for downed wires and provide outage hotline number.",
],
on_complete=lambda fields: print(f"Outage notice delivered: {account_name} — medical_equipment: {fields.get('has_medical_equipment')}"),
)
for phone in os.environ.get("AFFECTED_ACCOUNTS", "").split(","):
guava.dial(
controller=OutageUpdateBot,
controller_args={"account_name": "customer",
"outage_id": "OUT-2024-11847",
"outage_cause": "equipment failure on Maple substation",
"eta": "approximately 3 hours"},
to=phone.strip(),
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py