Service Connection Scheduling
Coordinate new service connection appointments for move-ins, ensuring technicians arrive at the right time and all required steps are completed.
Why this matters
Keep customers informed and engaged with automated outage updates, smart meter enrollment, conservation alerts, and satisfaction surveys. This example shows you how to automate service connection scheduling calls end-to-end with Guava's SDK — no telephony plumbing, no prompt engineering, just Python.
Installation
Install from Guava's private PyPI index. A public package is coming soon — the install command will simplify to pip install guava.
# Step 1: Install Guava
pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
# Public PyPI package coming soon — the install command will simplify to:
# pip install guava
# Step 2: Set your credentials
export GUAVA_API_KEY="..."
export GUAVA_AGENT_NUMBER="..."How it's built
Every Guava agent is a Python class. Walk through the key sections below, then grab the complete file at the end.
Imports
Import the Guava SDK and any helpers you need. guava.CallController is the base class for every voice agent.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import osAgent setup
set_persona() defines how the agent presents itself. set_task() gives it its mission in plain English. The checklist drives the conversation — Guava works through it top-to-bottom, collecting Field values and speaking Say items as it goes.
class ServiceConnectionBot(guava.CallController):
def __init__(self, customer_name: str, service_address: str, service_type: str,
requested_date: str):
super().__init__()
self.set_persona(
organization_name="Metro Power & Light New Services",
agent_name="Dana",
)
self.set_task(
objective=f"Schedule {service_type} connection at {service_address} for {customer_name}",
checklist=[
f"Greet {customer_name} and confirm new service connection request at {service_address}.",
guava.Field(
key="connection_date",
field_type="calendar_slot",
description=f"Confirm or adjust connection date (originally requested: {requested_date})",
choice_generator=lambda: ["Mon 8am-12pm", "Mon 1pm-5pm", "Wed 8am-12pm",
"Thu 8am-12pm", "Fri 8am-12pm"],
),
guava.Field(
key="access_confirmed",
field_type="bool",
description="Will someone 18+ be present at the property during the appointment?",
),
guava.Field(
key="meter_location_clear",
field_type="bool",
description="Is the meter box accessible and clear of obstructions?",
),
guava.Field(
key="electrical_inspection_complete",
field_type="bool",
description="Has the electrical inspection been completed and approved? (required for new construction)",
),
guava.Field(
key="contact_day_of",
field_type="phone",
description="Best number for the technician to call day-of",
),
"Confirm appointment and advise the technician will call 30 minutes before arrival.",
],
on_complete=lambda fields: print(f"Connection scheduled: {service_address} on {fields.get('connection_date')}"),
)
guava.dial(
controller=ServiceConnectionBot,
controller_args={"customer_name": "The Okafor Family", "service_address": "1204 Birchwood Lane",
"service_type": "electric", "requested_date": "Monday"},
to=os.environ["CUSTOMER_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Platform performance
<1s
Response time
99.99%
Uptime SLA
13+
Industries served
Full example
The complete file — copy it, save it as example.py, and run it.
# Install: pip install gridspace-guava --extra-index-url https://guava-pypi.gridspace.com
import guava
import os
class ServiceConnectionBot(guava.CallController):
def __init__(self, customer_name: str, service_address: str, service_type: str,
requested_date: str):
super().__init__()
self.set_persona(
organization_name="Metro Power & Light New Services",
agent_name="Dana",
)
self.set_task(
objective=f"Schedule {service_type} connection at {service_address} for {customer_name}",
checklist=[
f"Greet {customer_name} and confirm new service connection request at {service_address}.",
guava.Field(
key="connection_date",
field_type="calendar_slot",
description=f"Confirm or adjust connection date (originally requested: {requested_date})",
choice_generator=lambda: ["Mon 8am-12pm", "Mon 1pm-5pm", "Wed 8am-12pm",
"Thu 8am-12pm", "Fri 8am-12pm"],
),
guava.Field(
key="access_confirmed",
field_type="bool",
description="Will someone 18+ be present at the property during the appointment?",
),
guava.Field(
key="meter_location_clear",
field_type="bool",
description="Is the meter box accessible and clear of obstructions?",
),
guava.Field(
key="electrical_inspection_complete",
field_type="bool",
description="Has the electrical inspection been completed and approved? (required for new construction)",
),
guava.Field(
key="contact_day_of",
field_type="phone",
description="Best number for the technician to call day-of",
),
"Confirm appointment and advise the technician will call 30 minutes before arrival.",
],
on_complete=lambda fields: print(f"Connection scheduled: {service_address} on {fields.get('connection_date')}"),
)
guava.dial(
controller=ServiceConnectionBot,
controller_args={"customer_name": "The Okafor Family", "service_address": "1204 Birchwood Lane",
"service_type": "electric", "requested_date": "Monday"},
to=os.environ["CUSTOMER_PHONE"],
agent_number=os.environ["GUAVA_AGENT_NUMBER"],
api_key=os.environ["GUAVA_API_KEY"],
)Run it
Start the agent. It will connect to Guava's infrastructure and begin accepting calls on your assigned number.
python example.py