set_voicemail_action()

set_voicemail_action() tells the agent what to do if it reaches an answering machine.

Warning: set_voicemail_action() and reach_person() both handle voicemail and cannot be used together. If you are using reach_person(), set voicemail behavior there via its voicemail_message or voicemail_hangup parameters instead. Using both raises an error.

signature
call.set_voicemail_action(
    hangup: bool = False,
    message: str | None = None,
)

Example

example.py
@agent.on_call_start
def on_call_start(call: guava.Call):
    call.set_voicemail_action(
        message="Hi, this is Alex from Bright Smile Dental. Please call us back at 555-0100 to confirm your appointment.",
    )

Tip: You must specify exactly one of hangup or message — passing both or neither raises an error.

→ Next: read_script()

Questions? hi@goguava.ai