set_voicemail_action()

set_voicemail_action() tells the agent what to do if it reaches an answering machine. Call it before reach_person() so the behavior is set when the machine is detected.

signature
call.set_voicemail_action(
    hangup: bool = False,
    message: str | None = None,
)

Example

example.py
@agent.on_call_start
def on_call_start(call: guava.Call):
    call.set_voicemail_action(
        message="Hi, this is Alex from Bright Smile Dental. Please call us back at 555-0100 to confirm your appointment.",
    )
    call.reach_person(
        contact_full_name=call.get_variable("contact_name"),
    )

Tip: You must specify exactly one of hangup or message — passing both or neither raises an error.

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Questions? hi@goguava.ai