Questions about voice AI for regulated calls, answered.

Guava is the voice AI platform for regulated industries — built for calls that have to be right, where compliance and call resolution aren't optional. It powers production voice agents for healthcare, BPO, insurance, banking, government, and AI companies, going from kickoff to first live call in 14 days.

Most voice AI stitches together third-party APIs and compresses your business logic into a long prompt. Guava is a single integrated runtime — code, not prompts — that plugs into your CRM, EHR, and workflow engine. One platform, one log, one accountable team owning every second of the call. Most voice AI tries to be your brain; Guava gives voice to yours.

BPO, healthcare, AI companies, insurance, banking, and government — regulated environments where call accuracy and compliance are non-negotiable.

Guava is SOC 2 Type II certified, HITRUST i1 certified, and PCI DSS Level 1 compliant, with a BAA available for healthcare deployments. These certifications are included on every plan at no extra cost (reports available under MNDA). HIPAA is a regulation Guava's healthcare customers operate under; Guava provides the controls and BAA to support it.

14 days from kickoff to first live call. Developers can get a working agent running in about 10 minutes via the CLI and SDK.

Sub-200ms turn-taking latency, sub-1s end-to-end call latency, and a 99.9% uptime SLA — proven across 100+ regulated deployments and 10B+ live agent minutes since 2013.

Yes. Embed Guava in your stack with your prompts and your data on our voice runtime — WebRTC + SIP, sub-1s latency, and compliance you can hand to your enterprise buyer.

Usage-based pricing on active agent minutes. Starter is free (500 min/yr). Build is $149/mo (1,500 min/yr). Scale is $499/mo (7,000 min/yr). Enterprise is custom, volume-based with no overages. All plans include SOC 2 Type II, HITRUST i1, and PCI DSS Level 1.