For telecommunications
Churn prevention, plan upgrades and support triage, before the cancellation call.
Retention and ARPU outreach at subscriber scale, without inflating discount costs or sales headcount.
Save the account before it is a save call.
Proactive retention at subscriber scale, without discounting the whole base to do it.
Intervene while it is still a conversation.
Guava reaches identified at-risk subscribers with a retention offer before they cancel, which is both cheaper and more effective than the discount a save desk has to concede.
Before, not during
The offer lands while the subscriber is still deciding.
Targeted, not blanket
Only the at-risk list, so the discount is not spread across the base.
Handoff on request
Anyone who wants a person gets one, with context attached.
ARPU without sales headcount.
Guava identifies subscribers on legacy plans and offers the modern plan that genuinely serves them better, at a volume no outbound sales team could cover.
Serve the customer to earn the upgrade
The pitch only lands where the new plan is actually better.
Whole-base coverage
Every eligible subscriber called.
No commission drag
Volume that does not require a quota-carrying team.
The specialist gets a diagnosed problem.
Guava triages inbound support before the transfer: captures the issue, runs the automated diagnostics and routes to the right specialist with the findings attached.
Diagnostics before the human
The routine checks are done before anyone's time is spent.
Right specialist first time
Routing based on what the diagnostic found.
Deflect what does not need a person
Resolved on the call where the fix is a known one.
Certified at carrier volume.
The certifications a carrier's security review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the subscriber lifecycle.
Five voice workloads from activation to retention.
Tier-1 tech support
Troubleshooting, resets
Activation & provisioning
SIM, device, plan
Billing & plan changes
Upgrades, disputes
Retention & win-back
Save offers
Outage & service status
Proactive notifications
What network operations and compliance will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a support call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.