For business process outsourcers
Effective, compliant voice agents that follow the script, run inside your stack, and you resell to your clients as your own. A new line of business, not a smaller payroll.
A new line of business, not a smaller payroll.
Absorb the queue without the ramp, the churn or the SLA exposure.
Your brand, your client, your margin.
Guava runs underneath your service as the agent-intelligence layer. You keep the client relationship and the pricing; what you put in front of them survives a bad call.
Multi-tenant by design
Client isolation is the default, not a configuration you maintain.
Under your brand
The agent is yours as far as your client is concerned.
A line of business
Sold as a service you offer, not a cost you absorb.
The queue nobody staffed gets answered.
Peak, overflow and out-of-hours traffic routes to Guava, so agents keep the calls where a person is the point and stop losing the ones there was never time for.
No ramp
Volume scales without a hiring cycle or a training class.
No churn cost
The hardest shifts stop being a retention problem.
SLA protected
Abandon rate stops depending on who turned up.
The evidence your client's compliance team asks for.
Transcript, structured fields, disclosures and outcome recorded per call, so a QA sample is a query and a client audit is a report rather than a scramble.
100% coverage, not a sample
Every call recorded and structured, not the 2% a QA team can listen to.
Disclosures verbatim
The scripted part delivered identically every time.
Certified underneath
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1 come with the layer.
The compliance report you hand your client.
The certifications your client's procurement team checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across your client book.
Voice workloads BPOs run on Guava across regulated verticals.
Healthcare intake
Insurance FNOL
Collections, compliant by design
Member services
IVR replacement
Natural, scalable voice in place of rigid legacy IVR menus.
What your client's compliance team will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a call on a client queue.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.