For business process outsourcers
Effective, compliant voice agents that follow the script, run inside your stack, and you resell to your clients as your own. A new line of business, not a smaller payroll.
The pressure
The pressure is already on your desk.
Your clients are committing to AI across their operations, and they expect you to deliver it on the phone. The risk was never moving too fast. It's putting a "smart" agent that improvises in front of a regulated client and owning the fallout. The BPOs that win the next two years are the ones with a better answer ready.
The answer
Effective beats smart on a regulated call.
"Smart" agents improvise, and improvisation is where hallucinations, drift, and jailbreaks live. Effective agents follow the script, stay in policy, and resolve the call, the same way on the ten-thousandth call as the first. Guava enforces the guardrails in code, not a prompt, on one platform you can stand behind in front of a client.
- One platform, not a stitched stack
- Guardrails in code, not prompts
- Built to follow your script
The operating model
Built for the BPO operating model.
Integrate, don't replace
An SDK/API layer that embeds into your CCaaS and CRM. Keep your stack, your UX, your control.
A breakwater for volume
Absorb seasonal and peak spikes without over-hiring or breaking SLAs. Your people stay on the calls that need a human.
Multi-tenant by design
Build a core agent once, copy it into each client account, customize with their knowledge base.
Automated QA on every call
Guardrails enforced inline, not after the fact. Transcripts and call dispositions captured for audit.
The opportunity
A new line of business, not a smaller payroll.
Every other vendor sells you cost savings. Guava hands you something to sell. Embed it through the SDK, set your own pricing, keep the margin, and offer voice AI to your clients as your own capability. You sell labor for a living. This is one more thing you can sell, with your name on it.
Compliance
Safe to put in front of a regulated client.
Real certifications on day one, not badges: SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and a BAA where healthcare is involved. Reports under MNDA. The guardrails are enforced in the platform, so the agent can't do what compliance doesn't allow.
- SOC 2 Type II
- HITRUST i1
- PCI DSS L1
- BAA available
What BPOs run
What BPOs run on Guava.
Voice workloads BPOs run on Guava across regulated verticals.
Healthcare intake
Insurance FNOL
Collections, compliant by design
Member services
IVR replacement
Your workflow
Proof
Proof in the runtime, not the pitch.
New brand, 13-year company. 10B+ live agent minutes, 100+ regulated deployments since 2013, Stanford / MIT / NASA pedigree.
In production with
14 days
Have a better answer in 14 days.
See an effective Guava agent on your own workflow.