Insurance
First notice of loss in minutes, not days.
Automate claims intake, policy renewals, and customer outreach with voice agents built for regulated insurance workflows.
In production with
Why teams pick Guava for Insurance
Structured field extraction
Define exactly which claim fields to collect and Guava ensures none are skipped — even when callers jump between topics.
Escalation without friction
When a caller's situation exceeds the agent's scope, Guava transfers with a full structured summary so adjusters aren't starting cold.
Multi-line policy support
Pass policy metadata at call init so agents reference correct coverage limits, deductibles, and renewal dates without a separate lookup.
Workloads we run in Insurance
Six voice workloads where FNOL quality, policy-system writeback, and NAIC-grade governance all have to hold.
FNOL intake
property, auto, workers' comp
↓ FNOL TAT↑ First-touchClaims status and follow-up
↑ CSAT↓ EscalationsPolicy servicing and renewal
↑ Renewal↓ ChurnPremium payment and billing
↑ On-time↓ LapseUnderwriting triage
↓ Cycle↑ RoutingHealth-plan member services
↑ FCR↓ AHT
Ready-to-run examples
- 01
First Notice of Loss (FNOL)
Collect all required claim information immediately after an incident, creating a structured FNOL record without requiring a live adjuster on the first call.
- 02
Policy Renewal Outreach
Contact policyholders before their renewal date to confirm coverage, offer updated quotes, and capture upsell opportunities like umbrella or bundled policies.
- 03
Underwriting Information Collection
Collect the detailed risk information needed for underwriting new policies or endorsements, reducing back-and-forth between agents and applicants.
- 04
Claims Status Updates
Proactively update claimants on the status of their open claims, reducing inbound call volume and improving policyholder satisfaction.
- 05
Risk Survey & Inspection Scheduling
Conduct structured risk surveys and schedule on-site inspections for commercial or high-value residential policies — all without a field inspector making the first contact.