For utilities and energy
Outage updates, smart-meter enrollment and high-usage alerts, before the customer calls you.
Proactive voice outreach that keeps the operations centre's phones quiet during the event that matters.
The operations centre stops answering the same question 4,000 times.
Proactive outbound at event scale, so inbound stays for the calls that need a person.
The ETA reaches them before the complaint does.
Guava proactively notifies affected customers with real-time restoration estimates, which is the single largest category of inbound during an event.
Get ahead of the queue
Outbound before inbound, so the call centre is not the bottleneck.
Real-time, not a form letter
The ETA on the call is the current one.
Event-scale volume
Thousands of concurrent calls without a staffing plan.
The deployment list gets worked.
Guava contacts customers in deployment zones, explains the benefit, addresses the privacy question honestly and books the installation appointment.
Answer the privacy question
The objection that stalls enrollment, handled patiently every time.
Book on the call
The appointment lands in the scheduling system, not in a callback queue.
Whole-zone coverage
Every household called, not the reachable fraction.
Bill shock prevented, not explained afterwards.
When consumption tracks well above a household's normal pattern, Guava calls with conservation guidance and offers a free energy audit, before the bill arrives.
Warn, do not invoice
The intervention happens while the customer can still change the outcome.
Practical guidance
Specific conservation steps, not a leaflet.
Audit offered on the call
Booked while the customer is engaged.
Certified for outage, billing and field calls alike.
The certifications a regulated utility's audit needs, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across service and billing.
Five voice workloads that hold up under storm-event load.
Outage reporting & status
Storm-surge intake
Billing & payments
Balances, plans, IVR pay
Start / stop / transfer
Move-in, move-out
Field dispatch
Appointment & ETA coordination
Demand-response alerts
Conservation outreach
What regulatory affairs and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take an outage call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.