For hospitality and travel
Reservation confirmation, pre-arrival preferences and post-stay follow-up, at front-desk quality.
Concierge-grade outreach on every booking, not only the suites.
Concierge-quality outreach at front-desk scale.
Every booking called, in the guest's own language, without adding a shift.
Confirm the booking, capture the upgrade.
Guava confirms upcoming reservations, records special requests and offers the upgrade that is genuinely relevant to the booking, raising revenue per stay.
Confirmed means confirmed
No-shows found while the room can still be resold.
Requests captured properly
Preferences in structured fields, not a note in a margin.
Relevant upgrades only
Offered where the booking makes them plausible.
The stay is personalised before check-in.
A call 48 hours out gathers what actually shapes a stay, room preference, dining, arrival time: so the guest arrives to something prepared.
48 hours is the window
Late enough to be accurate, early enough to act on.
The small things
Pillow type, floor preference, a dinner reservation.
Straight to the property
Delivered as fields the team can work from.
Resolve it before they write it.
Guava reaches guests within 24 hours of checkout to capture feedback and settle any lingering issue, which is the window where a private fix is still possible.
Inside 24 hours
Before the review gets written, not after.
A resolution path
Anything unresolved routes to a person with full context.
Reviews where earned
Prompted only when the stay actually went well.
Certified on every booking and every card.
The certifications a brand and payments review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the guest journey.
Five voice workloads for 24/7 global guests.
Reservations & booking
Modify, cancel
Disruptions & rebooking
Itinerary changes
Front-desk & concierge
Requests, FAQs
Loyalty & upsell
Upgrades, packages
Multilingual support
Global guests
What brand standards and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a booking.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.