For financial services
Loan follow-up, fraud verification and collections, on script, on the record.
Where your expertise finds a voice. PCI DSS Level 1, fully auditable, with the disclosures read the same way on every call.
On script and on the record, ten thousand times a day.
The consistency a compliance team wants and a call centre cannot promise.
The file gets completed instead of aging.
Guava contacts applicants to collect the missing documents, explain where the application stands and keep them engaged through underwriting, so files close instead of going quiet.
Chase the document, not the customer
Specific, patient follow-up on exactly what is outstanding.
Status without a phone queue
Applicants get an answer when they ask, which is most of what they call about.
Every touch logged
The full contact history attached to the record.
Reach the cardholder in seconds, not hours.
When suspicious activity fires, Guava calls immediately, confirms whether the transaction is legitimate and locks or unlocks the account in real time.
Speed is the control
The window between the alert and the cardholder answering is where the loss happens.
Both outcomes handled
Confirm and release, or lock and reissue, inside the same call.
PCI DSS Level 1
Payment data handled on a Level 1 certified stack.
Empathy at scale, inside FDCPA.
Past-due outreach that offers a payment arrangement and captures a commitment to pay, with the required disclosures read the same way every time.
The script is the script
Disclosures delivered verbatim on every call, which is the part humans drift on.
Arrangements, not pressure
Payment plans offered and captured, with the option to reach a person.
A record a reviewer can query
Transcript, fields and disclosures per call.
PCI DSS Level 1, on every call that touches a card.
The certifications a bank examiner asks for, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the account lifecycle.
Six recovery and servicing workloads, compliance enforced in the platform, not in a prompt.
Healthcare patient billing and self-pay collections
Bank card and consumer-loan collections
Auto-loan and lease deficiency
Buy-now-pay-later recovery
Government program receivables
BPO-operated collection campaigns
What risk and compliance will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a collections call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.