Healthcare
Voice-first care, before the first appointment.
HIPAA-compliant voice automation for patient engagement, scheduling, and clinical workflows.
In production with
Why teams pick Guava for Healthcare
HIPAA-compliant by design
Guava handles PHI in transit with encrypted channels and configurable data retention — no custom compliance middleware required.
Interruption-aware conversations
Patients speak naturally. Guava detects when someone wants to reschedule mid-sentence and adapts without losing collected data.
EHR-ready scheduling hooks
Expose your own slot-fetching function and Guava presents live availability in-call, so agents never quote stale times.
Workloads we run in Healthcare
Six high-volume voice workloads where clinical accuracy and member experience both have to be right.
Patient intake
Verify, triage, schedule
↑ Pickup↓ AbandonPrior auth
Payer follow-up
↓ TAT↑ Grant rateStars / HRA
Member outreach
↑ HEDIS gap close↑ StarsChart chase
Provider follow-up
↓ Days to chart↑ Doc rateRCM follow-up
Claim, denial, appeal
↑ Collection↓ Days in AREligibility
Coverage verification
↑ Verify rate↓ Bad debt
Ready-to-run examples
- 01
Appointment Reminders & Scheduling
Automatically remind patients of upcoming appointments and handle rescheduling in a single call, reducing no-shows and freeing front-desk staff.
- 02
Post-Discharge Follow-Up
Check on patients 24–48 hours after discharge to confirm medication adherence, flag warning symptoms, and reduce costly readmissions.
- 03
Prescription Refill Coordination
Proactively reach patients whose prescriptions are due for refill, verify adherence, and route requests to the pharmacy — all without a human call.
- 04
Insurance Pre-Authorization
Gather all required clinical and demographic data from patients to complete prior authorization requests, reducing administrative burden on clinical staff.
- 05
Patient Intake & Medical History
Complete new patient intake over the phone before the visit, collecting medical history, current medications, and chief complaint to pre-populate the chart.