For healthcare
Patient intake, scheduling, prior auth and refills: answered on the first ring.
Voice agents that finish the task on the call and write the outcome back to the chart. HITRUST i1 certified, with a BAA on day one.
No patient waits on hold to be told to call back.
Every line answered on the first ring, in the patient's own language, at 2am and during the Monday morning surge alike.
A call that ends in a booked slot.
Guava answers every line at once, confirms or moves the appointment inside the same call, and writes the result back to the schedule your front desk already works in. No callback, no voicemail, no hour of clinic time nobody fills.
Retire the phone tree
Patients say what they need instead of choosing from five options that do not cover it. Nothing routes to a menu that ends in a voicemail box.
Reach the patients a text never will
Reminders and rescheduling by voice, in the patient's own language, for the people who do not read a portal message or a text.
Absorb Monday morning
Every line answered on the first ring during the surge and at 2am alike, without staffing for the peak you only get twice a week.
The chart is populated before the visit starts.
Intake happens on the phone ahead of the appointment: medical history, current medications and chief complaint, collected in a structured form and written to the chart so the clinician reads instead of asks.
Structured fields, not a transcript
The outcome of the call is typed data in the right fields. A better transcript is not the deliverable; a populated chart is.
Your EHR stays the source of truth
Guava reads live availability and writes the outcome back. It holds no second copy of the record, so nothing drifts out of sync with the chart.
Clinical judgement goes to a person
Anything clinical escalates to a human with the full call context attached, not a cold transfer to somebody starting from nothing.
Get your staff off hold.
Prior auth and refill chase are the calls that consume a coordinator's day and are the same script every time. Guava gathers the clinical and demographic detail the request needs, and works the outbound queue that nobody has time for.
The hold music is not your problem
Outbound calls that wait, navigate and collect, so a coordinator picks up a completed request rather than a dial tone.
Refills before the patient runs out
Proactive outbound to patients whose prescription is due, verifying adherence and routing the request to the pharmacy.
Every call is auditable
Transcript, structured fields, disclosures and outcome recorded per call, so a compliance review is a query rather than an investigation.
HITRUST i1 and a BAA, before the security review.
What a health system's compliance office checks for, and the controls behind it.
HITRUST i1 certified
The implemented, one-year certification large health systems specifically request. Stricter and more current than the legacy CSF baseline.
BAA on day one
Guava operates under HIPAA as your business associate. We sign the BAA at kickoff, not after the pilot.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
PCI DSS Level 1
For copays and patient balances taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Live in 14 days
Kickoff to real patient traffic in two weeks, on a stack that has carried regulated healthcare calls for over a decade.
Your EHR keeps the clinical truth.
Guava integrates with EHR systems through code, not prompts. Your EHR stays the source of clinical truth; Guava handles the call. Reference deployments available for Epic and Oracle Health.
Where it runs in a health system.
Six high-volume voice workloads where clinical accuracy and member experience both have to be right.
Patient intake
Verify, triage, schedule
Prior auth
Payer follow-up
Stars / HRA
Member outreach
Chart chase
Provider follow-up
RCM follow-up
Claim, denial, appeal
Eligibility
Coverage verification
What compliance and IT will ask.
Is Guava HIPAA compliant?
HIPAA is a regulation, not a certification. Guava operates under HIPAA as your business associate: we sign a BAA on day one, and our HITRUST i1 certification covers the safeguards a HIPAA-covered entity has to be able to evidence.
What's the difference between HITRUST i1 and HITRUST CSF?
HITRUST i1 is the implemented, 1-year certification that procurement teams at large health systems specifically request. It's a stricter, more current framework than the legacy CSF baseline. Guava is i1 certified.
Can Guava integrate with Epic, Cerner, or Meditech?
Yes. Guava integrates with EHR systems through code, not prompts. Your EHR stays the source of clinical truth; Guava handles the call. Reference deployments available for Epic and Oracle Health.
Does Guava replace our clinical staff?
No. Guava handles the talk; your clinicians handle the thought. We deflect, route and resolve the calls that don't need a clinician. Anything clinical escalates to a human with full call context.
How long is a typical healthcare deployment?
14 days from kickoff to live call for a production-grade deployment. This is not a sandbox or proof-of-concept: it's voice traffic answering real patients.
Hear it take a patient call.
14 days from kickoff to your first live patient call, on a stack that has carried regulated healthcare traffic for over a decade.