For legal and professional services
Client intake, conflict screening and document chase, before the billable clock starts.
First contact handled and billable hours protected, with a conflict screen run before any attorney time is spent.
First contact handled. Billable hours protected.
The unbillable half of intake, done before anyone opens a file.
Facts gathered before the clock starts.
Guava conducts initial intake with potential clients, captures the case detail and runs a preliminary conflict-of-interest screen, so attorney time begins after the screen rather than during it.
Screen first
The conflict check happens before anyone commits time.
Structured case detail
Facts in fields, ready for whoever picks the matter up.
Every enquiry, any hour
Including the ones that arrive at midnight.
Four calendars, one call.
Guava coordinates deposition and hearing scheduling across multiple parties and counsel by phone, which removes the email chain that scheduling normally becomes.
Multi-party by phone
Opposing counsel, witnesses, the reporter, one pass.
Confirmed, then invited
Availability verified before anything is issued.
Rescheduling absorbed
A change re-coordinates without a paralegal's afternoon.
The matter stops waiting on paperwork.
Guava follows up with clients on outstanding document requests, clarifies exactly what is needed and sets a firm commitment date.
Clarify, do not just remind
Most delay is not knowing what is being asked for.
A date, not a nudge
A specific commitment captured on the call.
Escalation when it slips
Flagged to the team with the history attached.
Client material on certified, audited infrastructure.
The certifications a firm's security review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across matter intake.
Five voice workloads that never miss a client.
Client intake
New-matter qualification
Consult scheduling
Calendar booking
Status & document requests
Case updates
Billing & payment
Invoices, reminders
After-hours coverage
24/7 intake
What the firm's risk and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take an intake call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.