For automotive
Service reminders, recall scheduling and post-service follow-up, every vehicle, every milestone.
Voice outreach that fills the service lane and closes recall campaigns without adding BDC headcount.
Every vehicle. Every milestone. Covered automatically.
The due list, the recall campaign and the follow-up, all worked without a bigger BDC.
The due list becomes booked appointments.
Guava reminds owners when service is due on mileage or time and books the appointment directly into the service lane's schedule, rather than leaving a voicemail asking them to call back.
Booked, not reminded
The call ends in a slot, which is the only outcome that matters.
Mileage and time
Triggered on whichever comes first.
Fill the quiet days
Offer the slots the lane actually has.
The campaign reaches completion.
Guava notifies owners of a safety recall, explains the issue and the remedy plainly, and books the no-cost repair at the nearest dealer.
Explain it properly
Owners act when they understand the risk and the fix is free.
Book at the right dealer
Nearest location with capacity.
Chase to target
Repeat contact until the campaign closes.
Find the problem before the OEM survey does.
A call 48 hours after the visit confirms satisfaction, catches anything unresolved and captures the CSI score before the manufacturer's survey arrives.
48 hours, not two weeks
Early enough to fix it and change the score.
Unresolved goes to a person
Escalated with the visit context attached.
Ahead of the OEM survey
Your score reflects a resolved problem, not a live one.
Certified for the dealership and the OEM alike.
The certifications a dealer group's vendor review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the ownership lifecycle.
Five voice workloads across sales and service.
Service scheduling
Appointments, reminders
Parts & RO status
Availability, repair order
Sales & lead follow-up
Test drives, quotes
Recall & campaign outreach
Mass notifications
Roadside & support
Dispatch, triage
What the dealer group and the OEM will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it book a service visit.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.