For education
Enrollment follow-up, tuition reminders and attendance check-in, every student reached.
Voice outreach that removes the barrier between an application and a registration.
Reach every student before they slip through the cracks.
Every stalled application, every approaching deadline, every unexplained absence.
The application gets finished.
Guava follows up with prospective students who have not completed enrollment, identifies the specific barrier and guides them through the remaining steps to registration.
Find the actual blocker
Usually one form, one fee or one question.
Guide, do not remind
The remaining steps walked through on the call.
Every applicant
Including the ones a small admissions team cannot reach.
Deadlines stop becoming holds.
Guava reminds students and families of upcoming due dates and explains the payment plan options that prevent a late fee and an enrollment hold.
Before the deadline
While a payment plan is still an option.
Explain the options
Most holds happen because nobody knew a plan existed.
Family included
The conversation reaches whoever actually pays.
Ask why, early.
Guava contacts parents and guardians of absent students to verify the reason, update the record and surface the students whose pattern suggests they need support.
Verified, not assumed
The record reflects a reason, not a blank.
Pattern surfaced early
Repeat absence flagged while intervention still helps.
Whatever the language
The call runs in the family's own language.
Certified for student records and family calls.
The certifications a district or campus security review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the student lifecycle.
Five voice workloads across the student lifecycle.
Admissions & enrollment
Inquiries, app status
Financial aid & registration
FAFSA, holds
Student support & advising
Routing, FAQs
Retention outreach
At-risk, re-enroll
Alerts & notifications
Closures, deadlines
What IT and the registrar will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a family call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.