For logistics and supply chain
Delivery confirmation, carrier check-in and damage claims, captured in real time.
Voice agents that create a timestamped record at the moment it matters, not in a batch report the next morning.
Freight status in real time, not batch reports.
The exception surfaces while there is still time to do something about it.
Proof without a signature pad.
Guava confirms high-value deliveries with the recipient, collects verbal acknowledgement and creates a timestamped audit record, with no hardware in the driver's hands.
Verbal is enough, recorded properly
Acknowledgement captured and timestamped.
No device to deploy
Nothing to buy, issue or replace across a fleet.
Exceptions flagged live
A refused or short delivery surfaces immediately.
The delay surfaces before the window does.
Guava calls carriers mid-route to capture current location and a revised ETA, flagging the slip while the delivery window can still be managed.
Mid-route, not post-mortem
The check-in happens with hours left, not after.
Every load, every day
Coverage that does not depend on a dispatcher's time.
Straight into your TMS
Structured location and ETA fields.
The record satisfies carrier liability.
Guava collects a structured damage report from the consignee on discovery, producing the timestamped detail a liability claim requires.
On discovery, not on Friday
The report is taken while the goods and the memory are fresh.
Structured to the requirement
The fields a carrier liability claim actually needs.
Photographic follow-up prompted
The consignee is walked through what else to capture.
Certified across every handoff in the chain.
The certifications a shipper's vendor review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the freight lifecycle.
Five voice workloads that keep freight and deliveries moving.
Shipment tracking & ETA
Status, exceptions
Delivery scheduling
Windows, reschedules
Carrier & driver check-in
Dock / appointment
Claims & damage intake
Exceptions, returns
Disruption alerts
Delay notifications
What operations and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a dispatch call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.