For retail and e-commerce
Order status, post-purchase feedback and cart recovery, the calls that pay for themselves.
Turn post-purchase silence into a revenue channel, and take WISMO off your support team.
Post-purchase silence becomes a revenue channel.
The calls nobody had time to make, made, and the ones nobody wanted, deflected.
WISMO stops reaching your team.
Guava proactively notifies customers of status changes, delivery windows and exceptions, which removes the largest and least valuable category of inbound support contact.
Outbound beats inbound
Told before they ask is cheaper than answered when they do.
Exceptions get a real call
A delayed or split shipment is explained, not left to a tracking page.
Support gets its day back
The queue keeps the contacts that need judgement.
Catch the return before it ships back.
A call 7 to 14 days after delivery captures satisfaction, surfaces the problem that was heading for a return, and generates review content from the customers who are happy.
Intercept the return
A fixable complaint found while it is still fixable.
Reviews from the right customers
Asked at the moment they are satisfied.
Structured, not sentiment soup
Typed fields you can aggregate.
Ask why, then offer the right thing.
Guava reaches customers who abandoned high-value carts, finds out what stopped them and offers an incentive matched to the reason instead of a blanket discount.
The reason changes the offer
Shipping cost and a size question need different answers.
High-value carts only
Spend the contact where the basket justifies it.
A voice, not another email
The channel their inbox has already trained them to ignore.
PCI DSS Level 1, on every order taken by phone.
The certifications a payments and security review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the order lifecycle.
Five voice workloads from cart to loyalty.
Order status (WISMO)
"Where is my order"
Returns & exchanges
RMA, refunds
Sales & product Q&A
Conversion assist
Loyalty & post-purchase
Outreach, win-back
Peak / seasonal surge
Holiday overflow
What payments and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take an order.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.