For government
Benefits enrollment, permit status and public-health outreach, every resident gets through.
Accessible, auditable voice outreach for programmes that cannot afford a busy signal.
Every resident gets through.
Peak-day volume answered on the first ring, at 2am and in the language they speak.
Uptake goes up when the phone gets answered.
Guava contacts eligible residents, assists with enrollment and closes the coverage gaps that exist because the application was a call nobody could complete.
Proactive, not reactive
Reach the eligible resident rather than waiting for them to find the programme.
Whatever the language
The conversation runs in the resident's own language.
A person when it matters
Anything needing judgement escalates with the full call context.
Fewer counter visits, shorter queues.
Applicants get status, outstanding requirements and inspection scheduling on a call, which removes the trip to a counter that a thirty-second answer never justified.
Answer the routine question
Most calls are status. Status does not need a person.
Scheduling included
Inspections booked on the same call.
Peak day absorbed
Programme-opening volume answered at once.
Population-scale surveys that actually complete.
Large-scale outreach to track prevalence, vaccination and health behaviour, conducted by voice so the sample is not limited to people who answer a web form.
Reach the whole population
Not only the households that respond to email.
Structured results
Typed fields, ready for analysis, not a pile of recordings.
Auditable per call
Disclosures and outcome recorded for every contact.
Every call auditable, as a public record should be.
The certifications a public procurement office checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across constituent services.
Five voice workloads for citizen services at the bar of public trust.
Benefits & eligibility
Enrollment, status, renewals
Permits & licensing
Applications, renewals
Emergency & public-health alerts
Mass outreach
Constituent services (311)
Requests, routing
Language & accessibility
Multilingual, ADA
What procurement will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it take a benefits call.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.