For real estate
Lead qualification, showing scheduling and tenant maintenance, answered in seconds.
Every enquiry answered while it is still warm, and every maintenance call triaged and dispatched.
Every lead answered. Every showing booked. Automatically.
Nine at night and Sunday afternoon included.
Answered while it is still warm.
Guava responds instantly to new buyer or renter enquiries, qualifies on budget, timeline and requirements, and routes qualified leads directly to an agent.
Seconds, not the morning
First response wins, and it does not keep office hours.
Qualified before it reaches an agent
Budget, timeline and need captured up front.
Hot leads routed live
Straight through to whoever is available.
Phone tag between three parties, removed.
Guava coordinates showings between buyer and listing agent, confirms availability and issues the calendar invitations.
Three diaries, one call
The coordination happens without a chain of voicemails.
Confirmed both ways
Both parties acknowledge before the invite goes out.
Reschedules handled
A cancellation is refilled rather than lost.
Triaged for urgency, dispatched to the right vendor.
Inbound maintenance calls are captured in full, triaged for urgency and dispatched automatically, so a burst pipe does not sit behind a squeaky door in a voicemail queue.
Urgency assessed on the call
Emergency separated from routine immediately.
Dispatched, not logged
The right vendor is contacted, not a ticket created.
Out of hours covered
The calls that are always out of hours.
Certified on every lead, tour and renewal call.
The certifications an owner's vendor review checks, and the controls behind them.
SOC 2 Type II
Independently audited controls, with the report available under MNDA.
HITRUST i1 certified
The implemented, one-year certification, stricter than the legacy CSF baseline.
PCI DSS Level 1
For any payment or account detail taken on the call.
Auditable per call
Transcript, structured fields, disclosures and outcome recorded for every call, so a review is a query rather than an investigation.
Disclosures verbatim
The scripted part of the call delivered identically every time, which is the part a human drifts on.
Live in 14 days
Kickoff to real traffic in two weeks, on a stack that has carried regulated calls since 2013.
Where it runs across the resident lifecycle.
Five voice workloads from lead to lease.
Lead qualification
Inbound inquiry routing
Tour scheduling
Showing calendar
Tenant & maintenance
Triage, dispatch
Rent reminders
Collections
Application status
Screening updates
What owners and IT will ask.
How long does a deployment take?
14 days from kickoff to a live call for a production-grade deployment. That is real traffic, not a sandbox or a proof of concept.
Does Guava replace our team?
No. Guava takes the calls that do not need a person and escalates the ones that do, with the full call context attached. Your people keep the conversations where judgement is the point.
What certifications does Guava hold?
SOC 2 Type II, HITRUST i1 and PCI DSS Level 1. Reports are available under MNDA. A BAA is available where protected health information is involved.
How does Guava integrate with our systems?
Through code, not prompts. Your systems stay the source of truth; Guava reads live and writes the outcome back rather than holding a second copy.
What languages does Guava support?
Calls run in the customer's own language.
Hear it qualify a lead.
14 days from kickoff to live traffic, on a stack that has carried regulated calls for over a decade.